Support

We're here to help. Choose the option that best fits your needs.

🩺 Clinical Questions

For questions about your treatment plan, medications, lab results, or health concerns, please use the secure messaging feature in the Aurea Health app to contact your care team directly. This ensures your communication is encrypted and part of your medical record.

📱 App & Account Support

For technical issues, account access, billing questions, or app functionality:

• Email: hello@aureahealth.ai
• Response Time: Within 1 business day

When contacting support, please include:

• Your account email address
• Device type and iOS version
• A description of the issue
• Screenshots if applicable

🔒 Privacy & Data Requests

For privacy-related inquiries, data access requests, data deletion requests, or to exercise your HIPAA rights:

• Email: hello@aureahealth.ai
• Response Time: Within 2 business days (data fulfillment within 30 days per HIPAA)

⚠️ Emergencies

Aurea Health is not an emergency service. If you are experiencing a medical emergency, please:

• Call 911 immediately
• Go to your nearest emergency room
• Contact the 988 Suicide & Crisis Lifeline by calling or texting 988

📋 Frequently Asked Questions

How do I connect my Oura Ring?

Go to Profile → Connected Devices in the app and follow the prompts to authorize your Oura account. Your sleep, activity, and readiness data will sync automatically.

How do I enable Apple Health sync?

When you open the Home tab for the first time, you'll be prompted to grant HealthKit access. You can also enable it later via iOS Settings → Privacy → Health → Aurea Health.

How do I delete my account?

Go to Profile → Account Settings → Delete Account in the app. Your clinical records will be retained for the minimum period required by law (7 years), but all personal account data will be permanently deleted within 30 days.

Is my data secure?

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). The app uses biometric authentication (Face ID/Touch ID) and stores credentials in the iOS Keychain. For full details, see our Privacy Policy.